The free shipping option does not include postal insurance. If you want to have your shipment insured, please select the Priority Mail option.
Unused yarn in its original condition may be exchanged for store credit within 30 days of purchase. When exchanging yarn the customer must pay for all shipping costs associated with the exchange. You will be notified by email when your credit has been issued.
Books, sale items, needles and accessories are not returnable.
We will happily reimburse any shipping costs incurred when returning damaged merchandise, and will send replacement merchandise at no cost. Please include a description of the damage with your return.